Returns & Exchanges
At PRIVATE, we stand by the quality of our garments and offer a seamless 30-day return policy for all unworn items in their original packaging. We aim to ensure your shopping experience is as refined and effortless as our collection.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Package Your Items
Carefully place the items in their original box, ensuring all designer tags and security seals remain intact and attached.
Attach the Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your return package.
Drop Off and Track
Hand your package to the designated courier; once received at our studio, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing